When the app stops opening, freezes or refuses your sign-in, the cause is usually something on the phone rather than the account itself. This page lists the fixes in the order that resolves most problems, from the quickest checks to the reinstall and support steps.
Change one thing at a time and test the app after each change. Starting with the simplest checks keeps you from reinstalling an app that was only waiting for a connection, and it leaves a clear trail if you need to contact support.
A few reference points about the app's scope. They help you judge whether a missing section is a fault or simply not part of the app.
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Most of the time a stalled app recovers after one of these steps. Run them in order and retest the app after each one.
Remove the app from the recent list instead of minimising it, then open it again. A frozen background session often clears this way.
A full restart clears memory that an app may be holding onto. It takes less time than a reinstall and is worth trying first.
A phone with almost no free space can fail to load an app or finish an update. Delete unused files and apps, then open the app again.
A signal that drops in and out can look like an app fault. Check the connection before changing anything inside the app.
Try mobile data if you were on Wi-Fi, or the other way round. If the app works on one network and not the other, the fault is the network.
Open a web page or a messaging app. If those also struggle, the problem is the connection rather than the Parimatch app.
Stand near a window or the router. Live screens and streams need a steady connection, so a weak signal can stall them.
A reinstall fixes faults caused by a damaged file or a stale install, but only if you download the file again from the official website. Do not reuse an old file from your downloads list.
Open the official Parimatch website in your Android browser and download the current file. Compare its name with the one you installed before.
Allow the install for that browser, run the installer and open the app. Sign in and check that your balance loads.
Delete the damaged file from the downloads list once the new install works, so you do not install the broken copy again by accident.
If the app still does not work after the checks above, contact support. Have the phone model, the app source and the message on screen ready before you write.
Live chat is listed as a support channel for Indian users. Use it when a screen keeps failing, and give the phone model and the exact message on screen.
Email and WhatsApp are also listed channels. Use the contact details published in the Personal account tab or on the official website only.
Note the time of each failure and the step you were on. A short log makes it much easier for support to reproduce the problem.
Answers to the questions people ask when the app stops working on their phone.
Start by confirming the install finished and the icon opens the app. If it closes at once, restart the phone, free some storage and reinstall from the official website.
A sign-in screen that stalls is usually a connection problem. Switch networks, close the app fully and try again before changing any account details.
A reinstall replaces the app files on the phone. Sign in with your existing details after the install to check that your balance shows.
The fault is most likely the mobile network or its settings on the phone. Try a different network, restart the phone and check that data is switched on for the app.
Yes. A phone with very little free space can fail to load an app or finish an update. Free some storage and open the app again.
Android app guide